Legal
Privacy Policy
Last updated: 24 July 2026
Introduction
1. Introduction
Hlumisa Properties is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.
Collection
2. Information We Collect
Personal Information
Name, email address, phone number, physical address, and identification details when you register, inquire about properties, or contact us.
Financial Information
Payment details, bank information, and credit references when processing transactions or verifying affordability.
Technical Data
IP address, browser type, device information, and usage data collected automatically through cookies and similar technologies.
Property Information
Details about properties you own, are interested in buying or renting, or have transacted through our platform.
Usage
3. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; process transactions; send property alerts and marketing communications (with your consent); respond to inquiries; comply with legal obligations; and protect against fraud or unauthorised use. We will only use your information for purposes compatible with those for which it was collected.
Sharing
4. Information Sharing
We may share your information with property owners, estate agents, conveyancers, bond originators, and other service providers involved in property transactions. We may also share data with marketing partners, analytics providers, and legal authorities when required by law. All third parties are bound by confidentiality and data protection obligations.
Cookies
5. Cookies & Tracking
We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyse site usage, and deliver personalised content. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality. We use essential cookies, analytics cookies, and marketing cookies with your consent.
Security
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.
Retention
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Property transaction records are typically retained for the period required by South African law, after which data is securely deleted or anonymised.
Your Rights
8. Your Rights
Under POPIA, you have the right to access, correct, or delete your personal information; object to processing; restrict processing; data portability; and withdraw consent. To exercise these rights, please contact us using the details provided below. We will respond to all requests within the timeframe required by law.
Children
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.
Changes
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Contact
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us via our contact page or email our data protection officer directly.